Exchange & Refund Policy

Any product bought from our website is non-refundable and only eligible for exchange or store credit. Please be 100% sure of all measurements before purchase, and feel free to ask us any questions. Exchanges will cost $30 if you want us to send you an airway bill back to us, however we will ship back to you for free.

If for any reason you are not satisfied, please contact us and we can help process an exchange for you. However if you believe you received an incorrect, broken or damaged item, please contact us and we will help you send the item back with a replacement, however we will need sufficient proof within one week of receiving the items.

Please note that customers are responsible for all original and return shipping charges, customs duties and taxes . There are no refunds on sale items, or any items bought with a discount code, except for our WELCOME10 code.

When exchanging your item we suggest to use a trackable service. We cannot guarantee that we will receive your items otherwise. You must pay all charges, if we have to pay a charge for you upon receipt we will only send the item back to you once the charge is paid back to us.

To begin your exchange process email us at: contact@kayarastudio.com

If there is any problem or faults with your order, kindly email us a photo and original receipt of payment (either from the boutique in which the item was bought, or from our website) and we will replace it if it is a problem on our end.

Cancellation Policy:

Items can be cancelled if notified within 1 hour of placing order. Please contact us at contact@kayarastudio.com as soon as possible.